Question 1

What exactly is included in a 'Restyle' appointment compared to a standard cut?

Accepted Answer

A standard cut maintains your current shape and length — we refresh the ends, tidy the layers, and finish with a blow-dry. A restyle is a full shape change or transformation: we redesign the cut around your face shape, hair texture, and lifestyle, often shifting length, fringe, or layering structure entirely. Restyle appointments are booked with extra time so we can consult, section, and sculpt without rushing.

Question 2

How often should I realistically book an appointment to maintain my cut?

Accepted Answer

For most shapes we recommend a maintenance cut every 6 to 8 weeks to keep the silhouette sharp and the ends healthy. Shorter, precision cuts (like bobs and fringes) hold their shape best with a 4 to 6 week cycle, while longer layered styles can stretch to 8 to 10 weeks between visits.

Question 3

What is the difference between a standard wet cut and your signature cut and blow dry packages?

Accepted Answer

A wet cut is carried out on damp hair without a wash or finished blow-dry — a quick, efficient refresh for clients who style at home. Our signature wash, cut and blow-dry packages include a consultation, relaxing wash, bespoke cut, and a professional blow-dry finish so you leave the salon ready to go.

Question 4

Can your cutting techniques help give natural volume to fine, flat hair?

Accepted Answer

Absolutely. We build volume through strategic layering, internal texturising, and root-support cutting techniques that lift the hair away from the scalp. Combined with the right blow-dry method and product, fine hair can hold body and movement all day without feeling heavy or weighed down.

Question 5

How does your team approach texturing thick, bulky hair without making it look frizzy?

Accepted Answer

We remove bulk internally rather than chopping into the surface, using controlled point-cutting and deep point techniques to soften weight lines while preserving a smooth outer layer. This keeps thick hair manageable and controlled without encouraging the frizz that comes from over-texturising the cuticle.

Question 6

I am nervous about losing too much length — how do you manage that?

Accepted Answer

We never cut more than we agree to in your consultation. Your stylist will talk through exactly how much we are removing, show you the length on the comb before each section, and check in with you throughout. If you are unsure, we can always take less first and refine — a conservative approach is always on the table.

Question 7

Can I book a cutting or restyle service if I have hair extensions currently installed?

Accepted Answer

Yes. We can blend, refresh, or restyle around your existing extensions, and we carry out extension removals too. Please mention you have extensions fitted when you book so we allocate the correct appointment length and your extension specialist can assist.

Question 8

How should I prepare my hair before stepping into the cutting chair?

Accepted Answer

Come with your hair dry and styled as you normally wear it — this helps us see your natural movement and how you manage it day to day. Avoid heavy oils or dry shampoo on the day, and bring along any inspiration photos so we can discuss exactly what you are hoping to achieve.

Question 9

Why does the price of a cut change based on short hair versus mid-to-long hair parameters?

Accepted Answer

The price variance directly reflects the custom scheduling time, section complexity, and back-bar product density required to process the canvas. Long or exceptionally thick hair requires extended blow-drying stretch sessions and specialized tension steps to properly seal the cuticle layer compared to a compact short crop, making transparent, length-based pricing the fairest approach for our clients.

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